Return Procedure

If for some reason you think that the delivered product is defected then please follow the steps below:

1. Send us your product images with order no. at sales@customballoon.ca with short description of your problem. Our Sales representative will reach you within 24 hours.

OR

2. You can call us directly at (647)-556-1492 and our sales representative will review the issue and upon verification of the mistake we'll remake the product for you.

Return Window

When an error has been confirmed, (upon following instructions under 'claims') we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.

Customer will have 30 days from the date of delivery of products for the entire process of complaint. He can contact us about the complaint. A written complaint over email along with supporting pictures showing the error has to be sent to us for investigation. If the error is confirmed by the factory customer will have to return back the entire order as per original quantity shipped to him to claim the full refund. Customer will have to ship the package back via ground shipping on his own expenses.

The order will be exactly made as per original order details rectifying the errors only. We will send remake order to customer within 7-10 business days.

If the customer needs a refund then no remake will be done and refund will be processed within 7-10 business days.

Refund Method

To initiate a return, customers are responsible for arranging and covering the shipping costs via ground shipping. Once we receive the returned products and confirm the reported issue, refunds will be processed within 7-10 business days. Refunds will be issued either as store credit or returned to the original payment method. If your original payment method was by Check, ACH, or Wire transfer, please reach out to us at sales@customballoon.ca for refund assistance.

Responsibility for Return Shipping Costs

Entire order must be returned back to the company by the customer in its original quantity as per invoice of actual order for full refund to be claimed.

Customer has to return the product back, at his shipping cost for full refund.

Subscribe & Save

If you elect to Subscribe & Save on future orders by receiving the same initial order on a routine basis for a discount, you will be charged on your payment method on file on a scheduled basis. A reminder email will be sent to your provided email address on file every 48 hours before your next order is automatically placed using the Subscribe & Save feature.

If you would like to cancel your Subscribe & Save subscription, you may only do so if we have not begun processing your order. We will always begin processing your order after we have alerted you of your next subscription being charged. If we have processed your order or shipped your order, we will not be able to cancel, and we will not be able to issue you a refund on the current Subscribe & Save order.