CustomBalloon.Ca | Last updated: August 24, 2026
Please take a few minutes to review these Terms & Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them, so please read them thoroughly. CustomBalloon.Ca reserves the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website following any change constitutes your acceptance of the revised terms, so we encourage you to review this page whenever you use the site.
1. Ordering & Payment
Payment is due at the time of order. Orders may also be placed by phone or email; in that case, payment is due by phone or email at the time of order. We accept Visa, MasterCard, American Express, Discover, and PayPal. By placing an order online, you authorize CustomBalloon.Ca to charge the credit card provided. When a phone order is approved through our automated email system, you likewise authorize CustomBalloon.Ca to charge the card on file.
We offer purchase-order (PO) terms to schools, churches, corporate organizations, and other approved organizations. Standard PO terms are net 30 days — all payments are due within 30 days from the invoice date, and you will be invoiced upon receipt of your order. For school POs, the order receipt serves as the order document. Orders not paid within the net-30 term will be charged a collection fee of 20% on top of the original order amount.
We reserve the right to refuse to place any order. A service fee of 2.5% applies to any credit-card payment of $2,500 or more.
If you press “Submit” more than once when placing an online order, your order may be duplicated. Once you notify us of a duplicate charge, we will promptly credit the amount back to you provided the order has not gone into production.
On-Time Delivery Guarantee
Our on-time delivery guarantee applies only to valid continental U.S. states and only when there is no delay caused by the carrier or shipping company. If we miss a guaranteed delivery date for reasons within our control, we will credit the shipping charges for that order as store credit toward a future order.
Price Match
We will beat any competitor’s price by 10% if you provide the competitor’s company name and a link to their pricing page. We price match only with companies that are Google-certified.
2. Order Changes & Cancellations
CustomBalloon.Ca will make every effort, upon your request, to change or cancel your order. Any change or cancellation must be requested by calling the sales department within 6 hours of placing the order.
If the order has reached the pre-production setup phase, higher cancellation or change charges may apply, and these charges are passed through directly from CustomBalloon.Ca to you. Once an item has begun production, we cannot stop or change the order; if you wish, we can prevent shipment or redirect it, but you will be charged the original amount quoted for any order cancelled at this stage.
If changes are needed after an order is in production, extra cost will apply for the portion of products already completed, plus any mold cost the factory charges us.
A $10.00 cancellation fee applies to cancel an order, provided it is cancelled before going into production; otherwise other charges may apply.
A $5.00 cancellation fee applies to any order under $20.
No changes are applied to RUSH orders.
3. Chargebacks
By agreeing to these terms, you agree not to charge back the amount of an order to avoid payment. If a chargeback is initiated, all products must be returned to us at our office address. If you win the chargeback and have not returned the products, we will charge you for the order.
4. Artwork Submission & Proof Approval
Once your order is placed, send your artwork to sales@customballoon.ca right away, including all instructions relating to your logo or artwork. CustomBalloon.Ca inspects all submitted artwork to make certain it meets the requirements for applying your design to the products you selected. If minor modifications are required, we will make them free of charge.
We do not begin production until you have requested and approved a digital proof. If an order is placed without requesting a digital proof, the order will not be our liability. It is your responsibility to follow up on your digital proof as soon as the order is placed, and to contact customer care if the proof has not arrived, so your order is placed correctly.
Proof Approval Windows
- Standard orders: the digital proof is valid for 2 days. If no changes are requested within 2 days, or we receive no response, we will start production to meet deadlines. We recommend finalizing all orders within 2 days of placing them.
- Rush orders: we can wait a maximum of 6 hours for approval or changes; after that we start production as placed, and no future complaint on those details will be accepted.
- Fastest 2-day turnaround: we can wait a maximum of 1 hour for proof approval; after that we start production as ordered.
We do not guarantee the same color bands on re-orders, and we cannot duplicate any order 100%; we will make it as close as possible.
5. Colors, Proofs & Product Appearance
We make every effort to provide clear, color-correct images that reflect the true nature of our products. However, website images and emailed proofs are inherently limited in their ability to communicate color, scale, and detail. The color shown in a proof is not the exact final color; monitors cannot display color accurately. Colors are produced to the Pantone “C” (coated) number, not “U”.
Color variations. Slight variations in color can occur in production. Because products are decorated on different machines and, for some items, in different factories, the final color may vary slightly from what appears on your screen or in your digital proof. Minor color variation is normal and is not considered a defect or grounds for a remake or refund.
Swirl & segmented bands. Swirl and segmented (multi-color) bands are made using a blending process that runs differently for every band. The pattern, placement, and distribution of colors vary from band to band and cannot be reproduced exactly as shown in the digital proof or product images — the proof represents the color combination, not the exact final pattern. On swirl bands, mixing two or more colors will most likely produce a third color, and bleeding of color can be noticed. Segmented style is more recommended than swirl because the colors are more random. On segmented bands, the message is placed randomly on any color unless otherwise specified, and the preview is for reference only. Variation in the swirl or segment pattern is normal and is not grounds for a remake or refund.
Dual-layer bands are glossy: the outer layer is coated with paint, which makes them look different from other, matte styles.
Glow-in-the-dark bands. Darker band colors glow less than white glow bands because they absorb less light; white and green bands have the best glow. Debossing and embossing will not be as clear on glow bands as on solid-color bands, because glow material is translucent and shady — this is common to any glow-in-the-dark product.
Imprinted (printed) bands. After printing, bands are placed in an oven to dry. On black bands, the ink can be absorbed under high temperature, so the font color may look different on imprinted black bands. If that is not acceptable, we recommend choosing another band color or a debossed color-filled style. The print on printed wristbands is expected to remain visible for 1–2 weeks.
Metallic colors will change over time due to oxidation.
6. Product-Specific Notes
Because our wristbands are 100% silicone and hand-cut, finished products may have uneven edges and minor smudges. Edges cannot be 100% perfect; this is a normal part of the production process and outside our control.
Quantities under 100 pieces are made by a laser-cut process, and the text cannot be engraved deeply. For debossed-style wristbands under 100 pieces, bands are laser engraved and the message length cannot exceed 90mm, so it is produced as a front message only.
On 1/4-inch bands, debossing and color filling may not be as deep or visible as on half-inch bands. The customer is solely responsible for font selection and its after-effects.
An internal (raised) message is slightly raised and cannot be produced in a different color.
Keychains are for attachment purposes and cannot be used as a wristband.
Temporary tattoos: please allow 1/4-inch bleed around the tattoo paper — we cannot print artwork edge to edge. To print your artwork at an exact size, upgrade your tattoo order by at least one size.
We cannot print any image deemed inappropriate or vulgar, and we do not entertain abusive language or profanity of any kind by email.
7. Reorders & Replicating
We will try to replicate reorders and duplicate orders as precisely as possible from the images provided, but no guarantee is given. On reorders, colors may be slightly different because they are mixed manually, and slight variation is natural and unavoidable.
8. Quotes
Price quotations are valid only when provided in writing by email; no verbal quotes will be accepted. Quotes are valid only for the date on which they are given.
9. Production Times
Production time varies from 1 to 7 business days depending on the product, service, and quantity selected. If you have a deadline, call us and we will do everything within our power to meet it. Production and shipping time are counted from the date of proof approval; weekends are not counted as delivery days. The in-hand delivery date may change automatically without notice depending on when the proof is approved.
Estimated production and delivery dates are estimates, not guarantees. From time to time an order may be delayed by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier or transportation failures, supply shortages, or equipment failure. CustomBalloon.Ca is not liable for any loss, cost, or damage resulting from delays caused by such events. We will make reasonable efforts to notify you of a significant delay and to complete your order as soon as possible.
10. Shipping & Transit Delays
CustomBalloon.Ca ships your merchandise on or before your specified date. However, once an order leaves our facility, delivery is handled by the shipping carrier and is outside our control. We are not responsible for delays caused by the carrier, customs, weather, or other events beyond our control.
If your order arrives late because of a shipping delay and you paid for expedited or upgraded shipping, we may prorate the extra shipping charges paid and issue that amount as store credit toward a future order. Production and product charges are not refundable in the case of shipping-related delays.
A $20 charge applies to any shipping-address revision made after an order has shipped and is in transit; it is charged automatically to the payment method on file for that order.
A $40 charge applies to re-routing a package, including unaccepted or unattended packages and missed deliveries that are returned to our facility.
Shipping charges may vary for quantities above 10,000; our team may contact you with charges per the shipping company.
Shipping is charged on each order to keep rates low on products shipped from China to the USA; combining UPS and FedEx shipments would raise our rates. In cases where shipping is charged this way, we compensate customers with 100 free bands on the order.
Any package held in our warehouse for 7 or more days is no longer our responsibility and may be discarded.
Auto-Production if No Response
Standard delivery: if the order is not approved and no update or communication is received within 48 hours of placing the order, it will go into production as placed.
Rush delivery (4 business days or fewer turnaround): if the order is not approved within 6 hours of being placed, it will go into production as placed. Once in production, no changes can be made; if changes are still needed, extra cost will apply based on the production already completed by the factory.
Ultimately, customers are responsible for verifying all details on the invoice, including shipping address, billing address, phone number, email address, and colors. If an order is placed by a CustomBalloon.Ca sales representative, the representative is not responsible for any errors, because we provide an order receipt and digital proof; if those options are not used by the customer, the customer is liable.
11. Shipping Insurance
Every order includes shipping insurance added according to the order style and size. Shipping insurance covers lost orders and defective orders. You may call within 24 hours of placing the order to waive insurance coverage, and the sales team will remove it.
12. Satisfaction Guarantee
We stand behind our products with a 100% satisfaction guarantee, subject to these Terms & Conditions. If you are not satisfied with your order, contact us within 30 days of delivery and we will work with you to make it right. Our satisfaction guarantee is fulfilled through remedies such as a partial remake or store credit toward a future order, as set out below. It does not entitle you to a full cash refund unless your order is covered by Stealth Order Protection or your claim qualifies as a defect, an error on our part, or non-delivery.
13. Returns, Remedies & Refunds
Any problem or complaint about an order must be registered within 30 days of receiving the product. After 30 days, no complaints will be registered.
Standard remedy. Our standard remedy for dissatisfaction is store credit toward a future order, and/or a partial remake or partial adjustment at our discretion. We do not provide a full cash refund or a full (100%) remake for matters of preference, minor color or pattern variation, or dissatisfaction with a design you approved at proof. Refunds are not issued for customer errors, including but not limited to typos in the message, the wrong PMS color of wristbands, or an inability to meet a stated turnaround time. Store credit is issued in an amount we determine to be fair based on the issue. Production cost is not refundable, because production requires manpower and materials.
When a full remake or refund is available. If the product is defective, the order contains an error caused by us that was not present in your approved proof, or your order is never delivered, contact us within 30 days and we will remake the affected items or issue a refund, at our discretion. Orders that purchased Stealth Order Protection are handled under that section below. If an order is late, only the shipping charges are prorated (as store credit), as described in Shipping & Transit Delays.
Returns. For any refund or return, the entire order must be returned to CustomBalloon.Ca in its original quantity as shown on the invoice. Where the fault is ours (a defect, our error, or non-delivery), we will cover return shipping; in all other cases, the customer must return the product via ground shipping at their own expense.
CustomBalloon.Ca is not liable for anything more than the amount of the order. Nothing in these Terms limits any rights you may have under applicable law.
14. Stealth Order Protection
By purchasing Stealth Order Protection at checkout, your entire order is protected against damage, loss, theft, dissatisfaction, and late delivery. If your order is damaged, lost, stolen, delivered late, or does not meet your satisfaction, you may return any or all products for a partial or full refund. We will provide a return label — simply email our support team your order number and concern. Any concern must be submitted within 30 days of receiving the product; after 30 days, no complaints will be registered. If a refund is issued, the amount paid for Stealth Order Protection itself is non-refundable.
15. Customs, Duties & International Orders
Because of recent regulatory changes, new tariff policies may apply additional customs duties to certain shipments, and carriers may require recipients to pay these duties before releasing a package for final delivery. These changes may also cause delays in order fulfillment.
If a carrier requests a customs-duty payment
- Open the link provided in the email or SMS from the shipping carrier.
- Confirm that the tracking number matches the tracking details we shared with you.
- Pay the required duty amount.
- Download the receipt or take a screenshot of the payment confirmation.
- Email the receipt or screenshot to sales@customballoon.ca so we can process reimbursement where applicable.
For shipments to the USA and Canada, we will cover the full duty cost and process a refund of the duty within one business day, using your original payment method; depending on your provider, it may take up to five business days to appear. For shipments to all other countries, recipients are responsible for customs charges at actual cost, and no duty refund is provided.
If a delay caused by customs affects your order and you choose to keep the order, we will credit the shipping cost to you as store credit toward a future order.
International customers
International customers are responsible for all customs and duty fees in their country; these are not included in shipping charges. We will not mark a shipment as a gift or declare a lower value on customs forms. We are not responsible for customs fees charged by FedEx or UPS and will not contact the carrier regarding customs fees on your behalf.
16. Prices & Sales Tax
CustomBalloon.Ca is required by law to collect all applicable sales taxes for the state, counties, and cities of Texas. Companies, individuals, and organizations that are exempt from sales tax should provide their resale certificate by fax to (855)-691-4088.
All prices and minimum quantities are subject to change. CustomBalloon.Ca makes its best effort to keep pricing and quantities current, but market conditions may change the price of a product or the minimum quantity required. If a product is listed at an incorrect price or minimum quantity due to an error, CustomBalloon.Ca may refuse or cancel any order placed at the incorrect price or quantity and will help you choose a different item within your budget.
17. Customer Content & Intellectual Property
Your responsibility for submitted content
By submitting any artwork, images, logos, text, or other content (“Content”) to CustomBalloon.Ca, you affirm that you have the full legal right and authority to use, reproduce, and distribute the Content. You agree not to submit any Content that infringes the intellectual-property rights of any third party, including copyright, trademark, or other proprietary rights.
Intellectual-property compliance
CustomBalloon.Ca is not responsible for verifying the ownership of, or rights to, any Content submitted by customers. It is solely your responsibility to ensure that the Content you provide does not violate any intellectual-property laws or rights. By placing an order, you agree that you have the necessary rights to use the Content, and you acknowledge that CustomBalloon.Ca is not liable for any unauthorized use of the Content.
Indemnification
You agree to indemnify, defend, and hold harmless CustomBalloon.Ca, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to any claim, demand, or legal action concerning the Content you provide, including any claim alleging infringement of intellectual-property rights. By submitting Content and placing an order, you acknowledge that you understand and agree to the terms in this section.
18. Copyright Notice
All of the Content you see and hear on the CustomBalloon.Ca website — including page headers, images, illustrations, graphics, and text — is subject to trademark, service mark, trade dress, copyright, and/or other intellectual-property rights or licenses held by CustomBalloon.Ca. The CustomBalloon.Ca logo design is a registered trademark of CustomBalloon.Ca. The entire Content of this website is copyrighted as a collective work under U.S. copyright laws, and CustomBalloon.Ca owns a copyright in the selection, coordination, arrangement, and enhancement of the Content.
The Content of this website, and the site as a whole, is intended solely for personal, non-commercial use by our users. You may download, print, and store selected portions of the Content, provided you (1) use these copies only for your own personal, non-commercial use; (2) do not copy or post the Content on any network computer or broadcast it in any media; and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.
19. General
These Terms & Conditions are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the state and federal courts located in Fort Bend County, Texas. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
